LekkerAI
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E-commerce Chatbot

The AI chatbot built for South African online stores

Customers expect instant answers about stock, shipping and returns. Lekker AI gives them that without you hiring a support team, looks up order status from a reference number, recovers abandoned-cart enquiries and hands off to your team when a refund or exception is needed.

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14 days free · No credit card · POPIA compliant

2%
of website visitors fill in a contact form
The other 98% leave without a trace.
62%
of website enquiries arrive outside business hours
And there's nobody there to answer.
9×
more likely to convert with a 5-minute reply
Most SA businesses take hours.
3×
higher conversion when visitors chat first
One conversation changes everything.

Sources: HubSpot, Drift, Harvard Business Review, Intercom — industry averages

Why SA e-commerce stores use Lekker AI

Built for the questions buyers actually ask

"Do you have this in medium?", "How long does delivery to PE take?", "Where is my order?". The agent answers all of them from your product feed and policies.

Recovers abandoned-cart enquiries

When a visitor hovers on checkout but hesitates, the widget proactively asks if they need help. Real conversions, not just a popup.

POPIA compliant for SA shoppers

Data stays in South Africa, encrypted at rest, never sold. Important when you are collecting names, emails and order references.

What it actually handles for an online store

01
Product Q&A from your catalogue
The agent learns your product range from a feed or a CSV. A shopper asking "is the gym bag waterproof?" gets the right answer instantly, even at 11pm.
02
Order status lookup
Customer enters their order number, the agent checks the status and shares the tracking link. No more inboxes full of "where is my order?" emails.
03
Sizing, fit and product fit advice
Pre-purchase questions are the biggest blocker to checkout. The AI answers them from your size guide and product copy, and offers a WhatsApp handoff if the shopper wants a human.
04
Shipping and returns policy
Returns windows, who pays for return shipping, courier options to remote areas. The agent quotes your policy directly, so the answer is always consistent.
05
Recovering pre-checkout hesitation
When a visitor lingers on the cart page, the widget can offer to answer last-minute questions. Higher checkout completion without spamming popups.
06
Complaint and refund intake
Collects the complaint structure (order number, issue, photos if needed) and routes it to your team rather than letting it become a Google review.

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Frequently asked questions

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