Is it safe to use AI for patient enquiries?

Lekker AI only answers from the information you provide. It never gives medical advice. It always directs patients to contact the practice or a doctor for medical questions.

Is patient data POPIA compliant?

Yes. All data is stored in South Africa, encrypted, and never shared with third parties. Patients give explicit consent before chatting.

Can it handle after-hours emergencies?

It can direct patients to your after-hours number, nearby emergency services or relevant emergency contacts. You configure what information it provides.

Which medical aids can it discuss?

Any information you add to the knowledge base. Paste your accepted medical aids, billing codes and patient information and the AI handles the rest.

How much does it cost?

Plans start at R499/month for Basic. Most medical practices choose Professional at R2,499/month for appointment scheduling and POPIA-friendly intake. No setup fees, no long-term contracts.

Medical Practice AI Chatbot South Africa

Less admin. More time for patients.

Lekker AI handles appointment booking requests, answers common patient questions and manages after-hours calls. Your reception team can focus on the patients in the waiting room.

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14 days free · No credit card · POPIA compliant

74%

of patients prefer to book appointments via chat or online

Calling a practice is frustrating.

R15k+

lost monthly from no-shows at SA medical practices

Empty slots cost real money.

40%

of after-hours calls are routine booking requests

Automate the predictable. Focus on patients.

1 in 4

patients switch practices after poor communication

First impressions happen before the visit.

Sources: HubSpot, Drift, Harvard Business Review, Intercom — industry averages

Why SA medical practices use Lekker AI

Appointment booking requests

Patients can request an appointment any time. The AI collects name, contact number, preferred date and reason for visit. Your receptionist confirms from the dashboard.

POPIA compliant by default

All patient data is stored in South Africa, encrypted at rest. Pre-chat consent is built in. Patients are informed exactly what information is collected and why.

After-hours call management

Outside practice hours, the AI tells patients when you're open, provides emergency escalation information and collects callback details for the following day.

What your practice AI handles

Appointment booking requests

Patients describe their symptoms or reason for visiting, choose a preferred date and leave their contact details. All captured and ready for your receptionist to confirm.

General practice FAQs

Opening hours, accepted medical aids, parking, directions, GP names, referral processes. The AI answers from your knowledge base, reducing repetitive calls.

Medical aid and billing queries

Which medical aids do you accept? Do you see private patients? What are the consultation fees? The AI answers from the information you provide.

After-hours emergency guidance

The AI informs patients of after-hours emergency contacts, nearby hospitals or emergency numbers. It always makes clear that it cannot provide medical advice.

Prescription and repeat script enquiries

Patients asking about repeat scripts or results are directed to call the practice during hours, with the contact number provided automatically.

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Set up your first AI agent in under 10 minutes. No code, no developer required.

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Frequently asked questions

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Less admin. More time for patients.

Why SA medical practices use Lekker AI

Appointment booking requests

POPIA compliant by default

After-hours call management

What your practice AI handles

Ready to get started?

Frequently asked questions

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